Shipping policy

Last updated: October 26, 2026

Thank you for shopping with ButterflyFieldz. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

In-stock items are processed within 1 business day, excluding holidays. Made-to-order wood pieces are usually ready to ship within 3 days of order confirmation, including drying and curing. This timeframe may increase depending on order volume. Delivery time is additional and begins once your order ships.

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are shown at checkout before you complete your purchase. Each item ships separately.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently only ship within the United States.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Personalized and custom orders cannot be canceled once we receive your order.

For standard, non-personalized and non-custom orders, contact us as soon as possible if you need to change or cancel your order. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at butterflyfieldzllc@gmail.com or use the contact details in our contact information policy.